Terms Of Service
Terms and Conditions
Agreement between User and www.celestialcleaningservice.com/Celestial Cleaning Service LLC
Welcome to www.celestialcleaningservice.com. The www.celestialcleaningservice.com website (the “Site”) is comprised of various web pages operated by Celestial Cleaning Service LLC (“Company”). www.celestialcleaningservice.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of www.celestialcleaningservice.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
www.celestialcleaningservice.com is a house cleaning/home service Site.
To provide house cleaning services to client/company.
Visiting www.celestialcleaningservice.com or sending emails to Company constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Company is not responsible for third party access to your account that results from theft or misappropriation of your account. Company and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
Children Under Thirteen
Company does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.celestialcleaningservice.com only with permission of a parent or guardian. However, persons under the age of 18 are not allowed to purchase services.
Any fees which the Company may charge you for Service are due immediately upon completion of your cleaning and are non-refundable. This no refund policy shall apply at all times regardless of your decision to terminate your usage, the Company’s decision to terminate your usage, disruption caused to our Service either planned, accidental or intentional, or any reason whatsoever. The Company reserves the right to determine final prevailing pricing – Please note the pricing information published on the website may not reflect the prevailing pricing.
The Company, at its sole discretion, makes promotional offers with different features and different rates to any of our customers. These promotional offers, unless made to you, shall have no bearing whatsoever on your offer or contract. The Company may change the fees for our Service as we deem necessary for our business. We encourage you to check back at our website periodically if you are interested about how we charge for the Service.
Booking service online does not guarantee you a spot for that date/time, you will be contacted by email or phone with a confirmation.
If booking is accepted, a hold for the full amount will be placed on the account typically on the same day as cleaning but as far as 24-72 hours before cleaning date to ensure sufficient funds in the account and accuracy of billing information. Some banks see this as a charge yet it is only a hold. Charge for services rendered will occur after cleaning is finished and receipt will be sent to email on file.
Required From Client
– Electricity and running water. Without it, Company is not able to perform services and will result in 50% charge of total booking cancellation fee for loss of wages, travel time, parking, etc.
– Entrance to the home. If we are not able to enter the home for any reason, a 50% charge of total booking cancellation fee will result.
You hereby agree not to solicit any of the cleaning service providers referred by Celestial Cleaning Service to you for yourself or any other person, firm or corporation during their association with Celestial Cleaning Service. Should you wish to establish a private working relationship with the cleaning service provider referred by Celestial Cleaning Service to you while he or she is still registered with the Company; you agree to pay the sum of $5,000.00 to the Company as a referral fee. If you hire the cleaning service provider independently of the Company, you will be liable for a fee of $1000 for each such service, up to a maximum of $5,000. You also agree not to solicit any of the cleaning service providers that the Company refers to you, for a period of twelve months following termination of the relationship between the cleaning service providers and the Company. You agree to pay for each violation of this term of condition the sum of $1,000.00 and the court and attorney fees involved in this resolution of matter.
Our pricing is flat rate and not by the hour but is subject to change depending on many factors including but not limited to; condition of home, modification of service order, addition or removal of tasks and more.
We kindly ask that you let our cleaners work without guidance or instruction on cleaning day. If possible, please vacate home while service providers clean, if not possible, please do not interfere with the cleaning. We also ask that all areas are de-cluttered, all clothes put away in laundry bins or folded and put away, food put in fridge, dishes put in dishwasher, and all toys put away prior to cleaning to avoid a surcharge for organization.
Recurring Service Discounts
Recurring discounts start AFTER the first cleaning service, if you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency
Client’s cleaning rate adjustments may be made at any time during the year for any reason including but not limited to inflation, changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc. Customer rate shall be increased annually, by an amount not-to-exceed 10% of the client’s current rate.
No refunds. All sales are final.
Supplies And Equipment
Service providers will arrive with equipment and cleaning supplies, and client is not required to provide it. However, If client prefers we use their products, we can but will not be liable for any damages resulting in the use of their product(s) or equipment(s).
Please provide parking convenience for Service Providers. An appointment will be considered “cancelled” and the 50% of total booking cancellation fee will be applied if Service Providers have to leave due to parking inconvenience.
There is a 2 hour window of arrival for the Service Providers. Based on many factors, such as traffic, finding new homes, finding parking, bringing in equipment and navigating from one home to another, we cannot guarantee exact arrival times. The Service Providers try their best to arrive towards the beginning of the arrival window. If they need an arrival adjustment, we will notify the customer.
Lock Out or No-Show
It is the responsibility of Client to ensure access for cleaning. If Client is not available or other access arrangements have not been made and the service provider is unable to enter, there will be a 50% of total booking fee lock-out charge.
All clients are required to have initial and final walk through on their appointments. This is to ensure a satisfactory service. If walk-through has been excused for any reasons, or client is not available to perform a final walk-through, Company will not issue any refund or free touchup for any complaints or claims made after the cleaning date. The final walk-through releases the Company and the Service Providers from any claims for that service. If Company is contacted after completion of the service, all additional house cleaning services will be subject to standard charges, on a case-by-case basis.
Right To Refuse Service
We reserve the right to cancel any service, for any reason, condition of home, etc. Racism, sexism, or disrespect towards our staff will result in immediate and permanent termination of service and full 100% charge for current cleaning.
Our Service Providers Do Not
– Do Laundry, fold or put clothes away
– Climb heights beyond what is reachable on a three-step ladder
– Move or lift heavy furniture (requiring assistance of one or more person)
– Clean biohazard substances (including animal, human waste, but not limited to) – Clean areas infested with insects, droppings, etc.
– Clean areas with mold
– Perform any other task that may put their health or safety in danger
– Clean paint marks off of floor, cabinets, walls, doors, windows, appliances, or any other part of home that is left by improper paint job/remodel from contractors
– Service Providers also do not wash/scrub walls of marks or scratches
Company and service providers assume your home is free of these obstructions prior to cleaning.
We do not assume liability for health and safety of your pets. While we are very mindful and careful of your pets, you are in the best position to ensure their safety and well-being.
We do not guarantee that your home will look like new after cleaning. Most homes require a remodel and we cannot make your home like new with just cleaning. If service request is unreasonable, we reserve the right to refuse service or task.
We are not liable for damage that is caused by “normal wear and tear”, improper installation of an item(s), or artwork, collectibles or family heirlooms valued over $200 and that is not disclosed during the time of making the appointment(s).
If any damage or perceived damage is noticed after the service providers have left, the customer must notify the Company within 24 hours of any problem that may have occurred at the address during that day and time of the scheduled cleaning. We will do our best to resolve the problem and come up with a reasonable solution.
We Are Not Liable For
– Lockouts from locking any doors of the house, including but not limited to; entrance, garage, closets, bedrooms, bathrooms, etc.)
– Carpet & Rug Snags – Carpet snags are the result of exposed loops caused by normal wear and tear, moving furniture, etc. which are snagged by a vacuum’s roller brush. Our vacuums are set to industry standards (which cannot be adjusted). In order to limit snags or fraying, we will try our best not to go near the bad areas of carpeting/rugs.
– Broken Blinds – Customers should be aware that there are some inherent risks each time your blinds are cleaned. Blinds will become brittle from daily exposure to the sun and aging, and strings/chords will weaken over time resulting in breaks.
– Damaged paint, scuff marks, normal wear and tears of usage.
– Improperly hung pictures/decorations/mirrors – If these items are securely/properly attached to the wall, they should not fall when the item is dusted/wiped.
– Lighting fixtures, ceiling fans, lights, fixtures, etc. Items like these have normal wear and tear over time and can potentially break or fall apart with a light touch at any given time. We are not responsible for damaged or perceived damage to these items before, during or after any service.
– Artwork, Collectibles or Family Heirlooms valued over $200 – These items are expensive and/or impossible to replace. In that case, we do not assume the risk of cleaning such items. It is the customer’s responsibility to inform, in writing, of any item(s) that fall into this category.
– Damage to Woodwork, Vintage/Antique Wood Furniture, Natural Stones (Granite, Marble, etc.) Un-finished & Furniture. Please let us know during your booking with special instructions if your woodwork, wooden furniture, vintage wooden furniture or natural stone(s) is not sealed or is made of another material other than actual wood. Please discuss your furniture care needs with specifications as per item if they need special attention in anyway.
– Damage to products, or goods by equipment or cleaning products provided by cleaners as they are made by third party companies and we do not take responsibility for their efficacy or lack thereof. For any such claims, we recommend reaching out specifically to product or equipment manufacturer.
– Not liable for any product or equipment smell left in the home
– Not liable for any product leftover in carpet, or any other part of home
If you would like to supply your own cleaning product(s) for your specific piece(s) of furniture, leather furniture, pianos, etc., please notify us via email or via phone call of the preferred product(s) you will provide us with – and know that Company is not liable for damages occurring from the use of products provided by you or provided by service providers in your service.
Occasionally, our service providers may use pet and child safe products to remove odor in your home. If you prefer not to have these used, you have to let the company and service providers know before your cleaning commences.
We respect your right to privacy. We take before and after pictures of our work in your home. These pictures are used to protect Company and Service Providers from any unjust claims that may arise. Images will be focused on the area that we have cleaned to demonstrate our cleaning services. Images may also focus on any damage we may find and will not be focused on personal property unless it was damaged and required by our insurance to process a claim. By booking our services, you consent to our use of before and after pictures of areas we have cleaned in your home or office in advertisements on places such as our website, Facebook, Instagram, Yelp, Google, etc. At no point will any picture include images of any person living or working in the home or office.
Company or service providers are not responsible for loss of wages for anything related to the services provided at the unit(s) or lackthereof.
If you wish to cancel your cleaning, you may do so 24+ hours before scheduled service to avoid a cancellation fee of 50% of service total. Any cancellations within the 24 hour window will not qualify for a refund. If you wish to reschedule your cleaning, please call or email us 24+ hours in advance to avoid a reschedule fee of $100. If you wish to cancel or reschedule your service or have any questions, please contact us at 415-966-4376 or email at [email protected]
– If your home is equipped with a security system, please ensure that you advise us of the entry code or have it disarmed prior to entering
– Company or Service Providers are not liable is anything is lost or appears to be stolen in the property
– Company or Service Providers are not liable for any damage, theft, loss, etc. when key is hidden or left outside of the home by home owner or service provider as per request of client.
– Company or Service Providers are not liable for any damage, theft, loss, etc. when key code/lock box does not properly close/lock at the end of service.
Links to Third Party Sites/Third Party Services
www.celestialcleaningservice.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Company and Company is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Company is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Company of the site or any association with its operators.
Certain services made available via www.celestialcleaningservice.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.celestialcleaningservice.com domain, you hereby acknowledge and consent that Company may share such information and data with any third party with whom Company has a contractual relationship to provide the requested product, service or functionality on behalf of www.celestialcleaningservice.com users and customers.
No Unlawful or Prohibited Use/Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Company or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Company content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Company and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Company or our licensors except as expressly authorized by these Terms.
Third Party Accounts
You will be able to connect your Company account to third party accounts. By connecting your company account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.
The Service is controlled, operated and administered by Company from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Company Content accessed through www.celestialcleaningservice.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless Company, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Company reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Company in asserting any available defenses.
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Company agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. CELESTIAL CLEANING SERVICE LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
CELESTIAL CLEANING SERVICE LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. CELESTIAL CLEANING SERVICE LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON- INFRINGEMENT.
Company reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Company as a result of this agreement or use of the Site. Company’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Company’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Company with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Company with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Company with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Acceptance of Terms
Client understands and agrees that Client’s engagement or utilization of the services of a service provider and will constitute Client’s acceptance of the terms and conditions of this Agreement even if Client does not return this executed Agreement to Company.
Changes to Terms
Company reserves the right, in its sole discretion, to change the Terms under which www.celestialcleaningservice.com is offered. The most current version of the Terms will supersede all previous versions. Company encourages you to periodically review the Terms to stay informed of our updates.
Company welcomes your questions or comments regarding the Terms:
Celestial Cleaning Service LLC
416 Studio Circle #3
San Mateo, California 94401
Email Address: [email protected]
Telephone number: 415-966-4376
Effective as of November 11, 2022